Buying

Store Hours

  • Open Monday through Friday 10AM – 6PM Eastern Time
  • Open Saturday 9AM – 5PM
  • Closed Holidays

Contact Us

  • In Person              During Store Hours
  • Phone                    508-347-9350     During Store Hours
  • E-Mail                    Info @ Hogheavenhobbies.com

 

Internet Order Processing

  • Orders will be received and processed 24 hours a day, every day.
  • Once an order is invoiced, it cannot be modified in any way. Contact us if you foresee a problem.
  • Orders will be picked and packed only during normal business hours.
  • Orders will be shipped on non-holiday weekdays.

 

In-Store Pickup Policy

  • For free "in-store" pickup orders, simply choose this option at checkout.
  • Your order will be held for 5 (five) days and if not picked up, will be re-stocked and your purchase will be credited back to your credit card less a 10% re-stocking fee.

Gift Cards

  • Gift Cards of any denomination may be purchased here or on the home page of this website.

 

Backorders and Pre-Orders

  • Unless you specify “No Backorders” we will backorder out-of-stock items and ship them as soon as they are available
  • We cannot backorder discontinued items.
  • Items cannot be added to a backorder.
  • Backorders will be shipped at our expense via the least expensive method. If you need the item faster, you may opt to pay for faster shipping.

 

Paying

  • We accept MasterCard, Visa, Discover, and American Express.
  • All prices are in U.S. dollars.

 

Shipping

  • ·We use UPS, Fedex, and the USPS for shipping.
  • ·We ship to domestic United States addresses only.
  • ·Except for Oversize and/or Heavy items (see chart below), (link to UPS Rate Chart) we offer $9.99 flat rate shipping.
  • ·Shipping Charges are non-refundable.
  • Hog Heaven is not responsible damage during shipping, or loss or damage after delivery

Chart

Shipping Restrictions

  • Shippers have imposed restrictions on some types of merchandise such as:
    • Lithium Batteries and Products Which Include Them
    • Rocket Motors
    • Paint and Thinners
    • Aerosols
    • Glue

Oversize and / or Heavy Items

  • ·Items listed in the website as (O/S Large) will be shipped by the carrier of your choice.
  • ·Charges for shipping these items will be derived from the carriers’ rate chart and will be displayed at checkout.

 

Technical Problems

  • Before you do anything else, read the instructions and follow them step-by-step.
  • If that fails to resolve the issue, contact them item’s manufacturer.
  • Contact the manufacturer for warranty issues and technical support.
  •  

Returning Merchandise

  • We will accept any new, unused items in original packaging within 30 days from purchase. Contact us to obtain a Return Authorization. Original shipping cost will not be refunded.
  • Contact us if you wish to return new, unused merchandise after 30 days from purchase.
  • No merchandise will be accepted without a Return Authorization from Hog Heaven Hobbies.
  • Hog Heaven reserves the right to refuse any return.
  • Returns will be shipped at customer’s expense.